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Frequently Asked Questions
How do I contact customer service?

Ready to purchase or need some help? Our dedicated customer loyalty team can help you with your order, answer questions, provide garage-planning advice and facilitate warranty repair issues.

Call us toll-free at 1-866-342-4089, M-F, 8 am - 6 pm ET.

If you've decided to give in and read the directions, you can find them online here under Product Literature.

What are your shipping and delivery methods?

Gladiator® GarageWorks primarily uses UPS, FedEx and J.B. Hunt.

How much does it cost to ship Gladiator® GarageWorks products?

Our products are tough and durable, and most are heavy. That's why we do our best to offer reasonable shipping rates for those who shop Gladiator® GarageWorks products on our site.

Shipping
Less than $25.00.....$5.95
$25.01 - 50.00.......$8.95
$50.01 - 75.00.......$11.95
$75.01 - 150.00......$15.95
$150.01 - 300.00.....$20.95
over $300.01.........$24.95

Home Delivery
Less than $1,000.....$50.00
$1,000.01 - $2,000...$100.00
2,000.01 or more.....$150.00

Freight, pricing and payment terms are based on the date, sub-total amount and any promotional information provided at the time of order. All shipments are tendered via the Delivery Method the user selects. Gladiator® GarageWorks reserves the right to select alternative carriers for all shipments.

Where do you ship and deliver?

We ship and deliver to all fifty United States, including Hawaii and Alaska.

When will my order arrive?

Most orders delivered by UPS Standard Ground or FedEx will be received within 4-8 business days.
Most Home Delivery orders will be received within 7-10 business days.
Orders to Hawaii or Alaska may require up to 3 additional days for delivery.

What kind of warranty comes with Gladiator® GarageWorks products?

One of the main advantages of buying from Gladiator® GarageWorks is the confidence we have in our products. Most of our lineup carries either a Limited Lifetime or a 10-Year Limited warranty, while certain products hold a 1-Year Limited warranty. Learn more

What is the refund and return policy?

For returns and refunds, call 1-866-342-4089 Monday - Friday, 8am - 6pm (ET) to secure a Return Authorization number. Products may be returned within 30 days from the date of shipment. Products must be in unused condition and in original packaging material. Customer is responsible for return shipping and handling charges. Defective merchandise will be handled according to the warranty terms. Refunds will not be issued for defective merchandise. If you need to return your merchandise for any reason, please repackage the product and all accessories that accompanied the original shipment in the original packing materials. Returned products with missing accessories will not be accepted.

Is there a restocking fee?

Yes, a 15% restocking fee is charged to your credit card or deducted from the refund amount on returned product/s. Original shipping and handling and return postage charges are not refunded.